General Insurance

Enhance Productivity and Customer Service in General Insurance

General insurance (GI) companies face the dual challenge of selling high-volume, low-margin products efficiently, which requires leveraging digital channels and data insights to stay competitive, whilst improving customer engagement through modern, omnichannel communication methods, especially when contending with outdated systems.

EFFICIENCY AND COST REDUCTION

Modern systems streamline operations, reduce manual processes, and cut costs associated with maintaining legacy systems.

ENHANCED CUSTOMER EXPERIENCE

Digital transformation enables seamless, omnichannel customer interactions, improving satisfaction and retention.

DATA AND ANALYTICS

Leveraging data and analytics helps insurers better understand and predict risks, personalise policies, and make more informed decisions.

REGULATORY COMPLIANCE

Modern systems ensure compliance with evolving regulations, reducing the risk of penalties and enhancing trust with stakeholders.

SCALABILITY

Modern infrastructure supports growth and scalability, allowing companies to handle increased volumes without compromising performance.

COMPETITIVE ADVANTAGE

Staying competitive in a rapidly changing market requires adopting the latest technologies to offer innovative products and services.

64% of equity analysts believe technology modernisation is one of the most important cost transformation levers for insurers today. 1

About  83% of insurers agreed that technology is redefining the insurance industry and customer expectations. 2

Approximately 55% of insurance carriers will invest in new technologies to better handle claims.

1: https://www.accenture.com/za-en/insights/insurance/fuel-future-insurance-technology, 2: https://stratoflow.com/digitalization-in-insurance/

Creating a single pane view  provides actionable insights on customers, enabling organisations to better understand customer needs and where and how they like to receive information. Organisations can use this data to better serve existing customers and to close new deals with prospects.

We offer digital transformation programs that can either wrap around existing systems or provide complete replacements, leveraging modern technologies to enhance functionality and efficiency.

For the General Insurance market, we support sales through data aggregation, AI tools, and digital channels, helping companies lower costs and increase sales.

Client Feedback:

“Over the past number of years, we have partnered with TEKenable in developing our CRM platform on MS Dynamics. The team brought expertise and insight into using Dynamics to its full capability, including envisioning use cases from the broader Microsoft suite of packages.

I recommend TEKenable as a technology partner that is trustworthy, practical, effective, insightful and one that punches above its weight in the marketplace.”

Kevin Goughlan
Chief Strategy Implementation Officer
FBD Insurance